..................................................................................56 为首长提供事务性服务的艺术.....................................................................................................57一、谙知本人身份.................................................................................................................58二、作风庄重严谨.................................................................................................................59三、动作勤快干练.................................................................................................................59四、反应机灵敏捷.................................................................................................................60 察觉首长间矛盾的艺术.................................................................................................................62一、察觉首长间矛盾的目的.................................................................................................62二、容易产生矛盾的方面.....................................................................................................62三、容易产生矛盾的班子.....................................................................................................65四、察觉首长矛盾掌握的原则.............................................................................................66 给首长圆场的艺术.........................................................................................................................67一、淡化情绪法.....................................................................................................................67二、中止交锋法.....................................................................................................................69三、支出现场法.....................................................................................................................70 有意隐秘首长分歧的艺术.............................................................................................................72一、不主动向上级反映首长间的矛盾.................................................................................72二、不随便在有分歧的首长间传话.....................................................................................72三、不在背后议论首长间的矛盾.........................................................................................73四、不把工作失误的责任推给有责任的首长.....................................................................74 协调首长关系装糊涂的艺术.........................................................................................................76一、对影响首长团结的某些原因，秘书知道但装不知道.................................................76二、对首长要求证实他们关系的某些事实，秘书了解但装不了解.................................77三、对造成首长间不团结的责任该由谁负，秘书清楚，但装不清楚.............................77四、对首长的某些自由主义，秘书听见了但装没听见.....................................................77 暗中沟通首长关系的艺术.............................................................................................................79一、及时提醒.........................................................................................................................79二、单独劝解.........................................................................................................................80三、妥善弥补.........................................................................................................................825

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